Refund policy

Return & Refund Policy

Last Updated: September 28, 2026

Thank you for shopping with Otherland.

We want you to be satisfied with your purchase. If you have an issue with an order or product, please contact our Customer Service team at hello@otherland.com as soon as possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us with your order number and a description of the issue. We may request photographs or other information to help us review the situation.

After reviewing your request, Otherland may provide an appropriate resolution, which may include a replacement, refund, or other remedy.

Returns

Return eligibility and return instructions may vary depending on the product and circumstances of the order. Customers should contact Otherland Customer Service before sending products back.

Please do not send merchandise to an address that has not been provided or authorized by Otherland.

Refunds

When a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Promotional Purchases

Promotional offers, discounts, gifts, bundles, and other special offers may be subject to additional terms and exclusions. Promotional terms displayed at checkout or on the applicable promotion page will apply.